13 Years of Award-Winning Healthcare and Community Service
By definition, a hospital is a place where the sick and injured receive medical care. With six operating rooms, a pain management suite, an emergency room, imaging services, two physical therapy centers in Bedford and Keller and 23 inpatient/outpatient suites, Texas Health Southlake is well equipped to fulfill this purpose. Since opening its doors in 2004 as Southlake’s first hospital, Texas Health Southlake has treated tens of thousands of patients and earned the distinction of being the best place to receive healthcare on a local, state and national level.
However, it requires more than brick and mortar to truly take care of a community – it takes heart. According to Texas Health Southlake President Traci Bernard, this is what the 300 on-staff physicians, 200 nurses and support staff bring to the table.
“Our culture is based on compassion, innovation and integrity. Working here is not just a job – it’s a dedication to serving others, both inside and outside of the building. Our involvement in the community has been rewarding to each of us professionally and individually,” Bernard states. “Our vision has always been to be the employer and premier provider of choice. If each quality, service and financial decision has the best interest of the employees, physicians and the patients, then we are aligned for success.”
This formula has proven to be successful. During the past 13 years, Texas Health Southlake has earned a long list of national, statewide and local awards; achieved a 99 percentile ranking in employee and physician satisfaction and a 97 percent patient satisfaction rating; and ranks in the 99 percentile nationally for all quality standards set forth by the Hospital Consumer Assessment of Healthcare Providers and Systems, making it one of the top healthcare institutions in the United States.
Texas Health Southlake has already racked up seven awards to-date in 2017, including being named one of America’s best hospitals for patient safety, patient experience and orthopedics by the prestigious Women’s Choice Award. This national recognition is a testament to the hospital’s clinical excellence, high standards of care, and the most advanced medical services.
Karen Adams, director of ancillary services, points out that winning the awards is not the result of one person or department, but due to the collective effort of the entire staff. “Every employee strives to uphold the hospital’s C.H.O.IC.E core values of compassion, healing, oneness, integrity, commitment and excellence. Our goal is for the patient to know that we care during each interaction they have with us, and that compassion will be the prominent influence through the entire patient journey,” Adams explains.
Texas Health Southlake’s commitment to service extends beyond its doorstep. Through partnerships with more than 60 non-profit charitable organizations, its staff volunteers hundreds of hours each year, and the hospital hosts educational seminars and sponsors local events, including the Southlake Chamber of Commerce annual awards banquet and Oktoberfest celebration.
“Texas Health Southlake has done a brilliant job of engaging with the community and presenting their institution in a very relational manner. Their unwavering support and contributions to the greater good of Southlake are a wonderful example of great business stewardship. They are a long-standing Chamber partner that has made a true difference,” states Mark Guilbert, president of the Southlake Chamber of Commerce.
Texas Health Southlake also partners with the City of Southlake and the American Heart Association to host a community health fair and expo, which will celebrate its fifth anniversary in 2018.
“A hospital is an integral part of a city and we are fortunate to have Texas Health Southlake providing healthcare services to our citizens,” says Southlake Mayor Laura Hill. “Traci Bernard and her team have gone above and beyond their call of duty during the past 13 years by also becoming a valuable resource to the City and supporter of community events. I’m very appreciative of their ongoing commitment to everyone who lives and works in Southlake.”
Being first has its advantages: blazing the trail, setting the bar and becoming a leader. Such is the case with Texas Health Southlake.
“We believe our success is attributed to the amazing dedication of our physicians, nurses and administration, who continue to raise the bar for innovative and compassionate healthcare. Taking care of this community is our mission and we take this responsibility to heart. As a team, we share a strong commitment to bring the highest level of healthcare to residents in Southlake and beyond,” confirms Bernard.
1545 E. Southlake Blvd.
Southlake, Texas 76092
By Tracy Southers-Parker
Cover by Davis Delo
Disclaimer: The physicians on the medical staff of Texas Health Southlake are independent practitioners who are not employees or agents of the hospital. Some physicians have an ownership investment in the hospital.