BY ANNETTE BROOKS PHOTOS BY WHAT’S THAT GUY’S NAME?
Most of us envision angels as ethereal, heavenly beings with wings and glowing halos. Dave and his wife, Dale, remind us we have angels right here on earth in Flower Mound. They are the nurses, physicians, and staff at Texas Health Presbyterian Hospital Flower Mound.
“I believe they are all angels sent from God,” says Dave, a COVID-19 survivor who battled the virus for 33 days at Texas Health Flower Mound last spring. Dave’s emotions well up thinking about the immense support, genuine loving care, and show of selflessness the team gave him and other patients day in and day out.
“They changed my life forever and how I view things,” he shares, his voice cracking as he tries to hold back tears of gratitude. “They were the precious connection to my wife when I was isolated. They were consistently communicative with us and among one another. Their caring from the heart and good nature helped keep me going and feeling positive, and they treated me like an individual with a soul, not a number. The nurses even prayed with me, which was incredibly comforting. Beyond the medicine, I truly believe the care I received at Texas Health Flower Mound helped save my life.”
Dave was especially touched by the nurses, doctors, and staff who cheered him on, celebrating successes with him. “At one point, they held a little parade for me with balloons and signs encouraging me to get better so I could visit my son in Norfolk. When I left the hospital, they were all lined up and cheering. Those were special moments that lifted my spirits high.” He adds, “If I were in this situation again, I’d choose the team at Texas Health Flower Mound. You can’t fathom the depth of compassion, professionalism, and care they provide unless you experience it, and it’s from deep within their hearts.”
With her husband’s and father’s lives hanging in the balance, Dale fought to remain hopeful. Sadly, her dad, who was in his 90s, succumbed to the virus. With Dave using every ounce of his energy and spirit to stay alive, staying informed was vital for Dale.
“I couldn’t see Dad or Dave, but the nurses always took the time to answer my calls or return them, talk with me, and answer my questions. An ICU nurse helped me connect with a patient advocate, who was a godsend. She gathered information from the medical staff and called me regularly with updates. I couldn’t go to sleep at night until I heard from her and knew what was going on.”
When the hospital team knew the end was near for Dale’s dad, they allowed her to see him through the ICU window. “He was sleeping and was at peace. I’m so grateful they enabled me to do this.”
Meet Some of the Souls
Behind the Masks
Handling waves of COVID-19 patients along with regular hospital emergencies and admissions can be trying, but the Texas Health Flower Mound team rises to the challenge daily and takes pride in helping their patients as well as supporting their co-workers.
“Every department is involved in teamwork, from all the clinical departments, ER, ICU, and Medical Surgical to the housekeeping and the food and nutrition staff. It takes every single one of our employees to make a difference. Each person here has a role and no matter what that role is, it’s valuable. The entire staff touches each and every patient one way or the other,” says President of Texas Health Presbyterian Hospital Flower Mound, Spencer Turner, FACHE.
“We come into the ER not knowing what to expect, but no matter what’s going on, we all pitch in, pull together and as a team, which makes us stronger,” says the ER Medical Director, Dr. Sean Fleming. “The teamwork, mutual trust and respect, and a willingness to do what it takes is overwhelmingly powerful in our hospital, and it starts at the top. The administrative team at Texas Health Flower Mound isn’t your typical hospital administration. Our CNO came into the ER on a Saturday to help out, and we’ve had executives rounding in the ER waiting room, talking with patients and their families.”
Pablo Hernandez, an ICU nurse, is in the thick of the COVID-19 battle. “We have an amazing staff of seasoned nurses who were born to do what they do,” he confides. “We give our heart and soul and continue to fight for our patients to survive while boosting one another up, finding laughter and joy even during troubling times. We’re family. We have each other’s backs.”
Pablo also praises the hospital’s administrative team. “They’re super interactive with us. Rarely a day goes by that they don’t stop in to check on us, to brainstorm with us, and to bring coffee and food. It makes me proud to work here.”
“Texas Health Flower Mound has an incredibly compassionate, caring staff, and the cross-department teamwork is remarkable,” says Orthopedic Coordinator Deana Carter. “There’s a great atmosphere here that permeates from the hospital’s administration to our volunteers and everywhere in between. All of us benefit from this, and so do our patients.”
Infection Prevention Coordinator Carolynn Davis says, “It’s all hands on deck here. We’re a strong and resilient group. We share a common focus and know our community needs us. We’re open to ideas, to finding solutions, and strive to best-serve our patients every minute of the day.”
TEXAS HEALTH PRESBYTERIAN HOSPITAL FLOWER MOUND IS AN AWARD-WINNING, 99-BED ACUTE CARE CENTER EQUIPPED WITH ADVANCED TECHNOLOGY THAT OFFERS A FULL RANGE OF SERVICES WHILE FOCUSING ON PERSONALIZED CARE. VISIT TEXASHEALTHFLOWERMOUND.COM FOR MORE INFORMATION.
TEXAS HEALTH PRESBYTERIAN HOSPITAL FLOWER MOUND IS A JOINT VENTURE OWNED BY TEXAS HEALTH RESOURCES AND PHYSICIANS DEDICATED TO THE COMMUNITY. DOCTORS ON THE MEDICAL STAFF PRACTICE INDEPENDENTLY AND ARE NOT EMPLOYEES OR AGENTS OF THE HOSPITAL.
THE VIEWS EXPRESSED ARE THOSE OF THE AUTHOR OR OTHER INDIVIDUALS QUOTED. ALL PATIENTS ARE DIFFERENT AND NOTHING CONTAINED IN THIS ARTICLE IS INTENDED TO GUARANTEE THAT ANYONE WILL EXPERIENCE THE SAME RESULTS.
4400 Long Prairie Road
Flower Mound, Texas 75028