Roofing may be their specialty, but genuine compassion and friendship is what you get when you hire Quality Commercial & Residential Roofing (QCRR). For 22 years, this Keller-based company has been helping homeowners and businesses with their roofing needs while building lifelong customers and giving back to the local community.
This family-owned business strives “to make every person feel special and important,” while sticking to its values of being honest, punctual, professional, and efficient. If you are overwhelmed by the insurance process, QCRR is trained to explain insurance claims and assist clients in the process “to ensure fair treatment and fair payment,” according to owners Amy and Jeff Duncan.
Our Clients Are in Control
“A home is most people’s biggest investment, and we know that a good, solid roof is a big part of protecting that investment. We really listen to a client to understand their needs, which is why we’re successful. A lot of roofing companies try to come in and tell customers what to do and how to do it. This makes customers feel out of control. It’s their insurance, their house, their claim. We are just there to assist the home or business owner in the repair process and work together with the client to make sure we accomplish their wishes.”
A Company You Can Trust
Jeff graduated from Keller High School and married Amy in 1994. QCRR was established in 1999 in Keller and Jeff became a partner in 2006. He bought out his partner in 2010, and later, his wife, Amy, became the majority owner in 2016. It is a family-owned business that treats you like family.
All of their crews are trained by the manufacturers that they install, and the company is OSHA certified. QCRR also offers commercial repair, commercial remodeling, and new construction roofing on public schools. Since the company does large commercial work, they must carry high levels of insurance, which benefits homeowners.
The security of knowing that they will be taken care of brings much peace and security to home and business owners, especially since roofing companies are not licensed in Texas. Having roofing insurance is what differentiates the companies in the roofing industry. QCRR is certified with major roofing manufacturers and licensed insurance adjusters. The company also carries $2 million in general liability insurance, $1 million in workers’ compensation, and a $5 million umbrella.
Choosing a company with roots also ensures warranties are worth the paper they are printed on. If a company is from out-of-town and a problem arises after the install, a client is unlikely to be serviced when needed. Also, Jeff encourages clients to use a company with an office and not working out of their home because it shows a seasonal or part-time roofer.
The entire team is committed to helping others and it shines through in everything they do. QCRR is in the business of serving and helping instead of seeing a client as a profit. They believe that when they follow the golden rule, everyone wins. QCRR also offers free upgrades to every roof.
What to Do If Hail Falls on Your Home
So, your roof was damaged — what now? First, call QCRR, and they will come out and do a same or next-day inspection. “We look for consistent damage on all four sides of a home, and collateral damage like gutters, window screens, venting, and lighting. We look at everything and give a thorough investigation to see if a call to the insurance company is warranted. If there’s not enough damage, we can help homeowners through a small repair. In most cases we complete the repair for free to ensure we get the call after the next hailstorm,” said Jeff. “We also patch broken skylights and ensure the property is leak-free before leaving.”
After the claim is filed, Jeff says it is imperative that the home or business owner is represented during that inspection, as it speeds up the process. “Once we do the thorough investigation, we meet adjusters at the property and share our findings with the insurance company to make sure everything damaged gets on the property claim,” said Jeff. “People have property coverage — not just roof coverage — and we make sure every damaged item is restored to new, pre-storm quality.”
QCRR performs most roofing jobs in just one day and can do all items on a claim in a few weeks to eliminate the amount of hassle clients endure.
Giving Back is Always a Good Idea
QCRR is committed to giving back to the community in many ways. A large portion of their profit goes back into charities and organizations. During Jeff and Amy’s time of ownership, they have served as the president of mission organizations and on many boards that do great work that help people locally and all over the world.
When helping churches repair the property, QCRR has a profit-sharing program with the church to help remodel, refurbish, or even add on to a church free of charge. “As former pastors, we have a huge heart to helping churches look and function at their best,” said Jeff.
“When it comes to roof repair, people want a company they can trust,” said Amy. “They want their roof to look great, and they want the security of choosing a company that will take care of them. QCRR is that company.” Call them for a free inspection today!
4565 Keller Haslet Road
Keller, Texas 76244