Are you searching for the perfect food options for your fur baby with a sensitive stomach? What about the ideal supplements or treat options for your pet suffering from allergies? Pet Supplies Plus has all you need. Everything you find at the large national chain pet stores can be found locally at Pet Supplies Plus, but it’s the old-fashioned customer service that owners Scott and Renee Buchel provide that keeps crowds returning. With two locations in Katy and one recently opened in Brookshire, you’re sure to find exactly what you need to maintain your pet’s optimal health, quality of life, grooming, and overall well-being.
“We pride ourselves on our customer communication and relationships. Our associates share their knowledge of numerous brands and products available to meet customers’ specific needs,” Renee says. “They are always amazed to learn that for as little as 25 to 50 cents more per pound than the traditional grocery store brands, you can substantially improve the quality of life for your fur baby by removing potentially harmful ingredients, possibly saving thousands in avoidable veterinary bills.” The success stories Scott and Renee hear from their customers is the best part of their day. Scott adds, “We carry many popular regional brands that are not available with the large national chains. If you’re looking for something we don’t carry, we’ll work with our vendors to order it for you.”
Pet Supplies Plus has a robust training program specific to health, science, and brand-specific ingredient panels. Ongoing modules refresh and introduce new topics of discussion with detailed product information from brand partners, equipping employees with in-depth knowledge to share with customers. Veterinarians are available and present on a monthly basis, offering low-cost vaccination clinics.
Pet Supplies Plus offers professional grooming to keep your fur baby in tip-top shape. You can now schedule your grooming appointments online, making it even easier to shop locally. Additionally, self-service bathing is available and convenient, with all supplies provided.
Recent additions to their services, curbside pickup, and same-day home delivery are offered every day of the week. “We have the same products and services as other national e-commerce pet suppliers, but they can’t match our free, same-day delivery and service.” Simply order and pay online by 1:00 pm, and you’ll have purchases delivered the same day by 8:00 pm. Delivery service is expanding this month to include an optional subscription service, providing the opportunity to refill your recurring selections automatically. Embracing old-school customer service, they always offer to carry your purchases to your vehicle.
In the retail industry for the past 30 years, Scott moved his family eight times during the course of his career. “As our family grew and our children became adults, we wanted to settle down permanently and live near them and our grandchildren.” Pet Supplies Plus was the perfect choice for a future family enterprise, allowing the Buchels to stay in Katy. The Katy West Pet Supplies Plus store was the first franchise in the Houston, Texas metro market, opening in 2015. Katy East’s opening followed three years later, and Katy Brookshire opened last fall. Out of over 500 stores nationwide, Katy West has been the number one customer service store for the past three years, managed by Scott and Renee’s daughter, Taylor. They hope to build several more locations in the vicinity.
Celebrating their 31st wedding anniversary this year, Scott and Renee have two adult daughters, Taylor and Sydney, who attended Seven Lakes High School in the Katy district. Taylor is expecting her first child this year, while Sydney is a certified public accountant in Kansas, planning to return to Texas to join the business in the future. The Buchels are members of New Church, where Scott has played keyboards in the church band since 2007.
Pet lovers themselves, Scott and Renee, own two rescue dogs, Roxie and Lambeau. Partnering with several local foster and rescue groups, Pet Supplies Plus offers dog and cat adoptions on weekends. Fish, birds, snakes, reptiles, and other small furry pets are available for sale on an ongoing basis. “We enjoy the social interaction with pets and encourage you to bring them with you while you shop,” Renee says. “We look forward to greeting you and showing you just how easy it is to shop local!”
- Huge selection of pet products and accessories
- Free same-day delivery
- Auto-refill delivery subscriptions
- Curbside pickup
- Professional full-service pet grooming
- Online Grooming Scheduling Available
- Self-serve dog wash
- Product price matching
- Customer purchase carryout
5215 FM 1463 Road, Suite 600
Katy, Texas 77494
(832) 838 – PETS (7387)
21011 Highland Knolls Drive
Katy, Texas 77450
(832) 838 – PETS (7387)
29711 Kingsland Boulevard, Suite 100
Brookshire, Texas 77423
(832) 838 – PETS (7387)
Hours of Operation
8AM to 10PM Daily