By Meredith Knight
Treatment is never one-size-fits-all at Santé Center for Healing. For 25 years, this local privately-owned and operated poly-addiction treatment center has tailored care to each unique client’s needs with the goal of long-term recovery from the chaos and destruction of addiction. They’ve helped thousands of people—and their families—live healthier lives by treating the individual, not the diagnosis, and offered an enriching environment for their employees as well.
“Over the past 25 years, Santé has adhered to the founding principles of working with the most difficult clients, never shying away from the toughest cases,” said Clinical Program Director Avery Rowles. “Treatment is never about simply taking away the substance but getting underneath it, looking for and addressing the causes. Addiction impacts one in three families, a staggering figure further complicated by shame and isolation. Santé has also been a pioneer in addressing co-occurring problematic sexual issues. Through it all, we have stayed true to our principles of connecting and staying in tune with the person in front of us, whether it’s a client, a family member, or an employee.”
In an industry with historically high turnover, Santé has broken the mold with employee satisfaction and retention rates higher than the industry norm. “Seventy percent of therapy is connecting. It’s the same with employees and leadership,” Avery said. “Taking time to make sure our employees are happy and fulfilled in their work ultimately benefits our clients.”
“Santé truly is unique in our field because our care is so personalized and customized to each client,” said Director of Intake and Admissions Michelle Luttrell. “A client might be here 29 days or 129 days, depending on what they need. My team is the frontline, the first clinicians a client encounters on the phone or when they arrive on campus. We model compassion and empathy. We value and invest in relationships with clients, family members, and employees.”
The Santé team is keenly aware of how difficult it can be for a family member to leave for treatment. “We walk them through the process and help them take one step at a time,” Michelle said. “Their feelings are valid. We talk about what treatment might look like and encourage prospective clients to take that one step at a time.”
At Santé for seven years, Michelle has evolved in her roles and responsibilities. She’s married to a first responder, and together they have a very spoiled lab/pit bull mix. She enjoys running, hiking, and traveling, especially to Colorado.
Calling Santé “home” for more than seven years, Avery is a proud mom to two boys and stays busy with their scouting activities. She loves traveling and skiing and offers pro bono counseling for kids on juvenile probation.
914 Country Club Road
Argyle, Texas 76226