By Meredith Knight
Brett Hall understands the reputation the roofing industry has suffered at the hands of a few dishonest contractors. But he’s out to change all that, beginning with client education. “Overcoming the stigma can take time and education,” he said. “I get it. Our customers’ homes are usually their largest investment and their roof is what keeps that investment safe. We want our customers to be the most informed decision makers in the market.”
It’s a philosophy he inherited from his father and founder of Joe Hall Roofing. When Brett and his wife, Tina, took over in the 90s, they committed to continuing Joe’s legacy of integrity, uncompromising customer service, and quality craftmanship. “We put our customers first,” Brett said. “They control the entire process.” That commitment has resulted in lifelong customers and raving fans. Brett and Tina foster a family environment in their office and—in an industry with historically high turnover—over half of their employees have been with them ten or more years, several over 20.
Joe Hall Roofing, Inc. has earned a 5-star review with the Better Business Bureau, an “A” rating with Angie’s List, and a Living Magazine “Best of” award in the roofing category. Dozens of online reviewers raved about the service customers receive before, during, and after their project. Many of these folks called in a panic, after receiving storm damage, and were quickly reassured they’d called the right company. Here’s what one said:
“They were very patient and great at answering my questions. As the job progressed, they took photos for me and walked me through every step they were taking day by day. They’re very professional and attentive and acted as if I was the only appointment they had all day, because they took care of me so well. They choose environmentally safe materials too, which I loved.”
A few highlights of other reviews are, “wonderful job in only one day”, “Brett was professional from the moment he arrived and throughout the process”, and “there are few honest companies around these days, and Joe Hall Roofing is the most honest company in the DFW area.”
“The staff of Joe Hall Roofing, Inc. is committed to every project we undertake,” Brett said. “Our longevity in this industry and continuous growth is a product of our commitment to our customers and our passion for the business. We enjoy what we do and go to great lengths to ensure each job is done to the best of our ability. We want to exceed our customers’ expectations.”
The team is committed to community service, both corporately and personally, serving on numerous boards and committees of local organizations and school-related service. “Professionally, my motto is, “a reliable, reputable resource for all your roofing and contracting needs”. Personally, it’s that “experiences and friends are the currency in life”. Joe Hall Roofing, Inc. will soon welcome a third generation as Brett and Tina’s son, Jackson, graduates from college in May and joins this stellar team.