How to Choose an Overhead Door Company

Story by Mimi Greenwood Knight

A good overhead garage door will last for decades — even a lifetime — and can add to the value of your home. But this is one project even the most ardent DIYer should leave to the pros. It makes sense to spend time and effort choosing the right door and the right door company to install and maintain it. Because every garage is different, it’s not a good idea to buy an overhead garage door online. A knowledgeable salesperson can come to your home and check details like opening size and shape, headroom, and side clearance, talk to you about features that fit your lifestyle and help you make design decisions.

An overhead garage door is an investment, so who you trust to sell, install, and stand behind it is essential. Begin by asking your friends and neighbors about the experiences they’ve had with overhead door companies — good and bad. Ask whether they’ve had any emergencies and how responsive their company was. If they had questions, how hard was it to get an answer? Look online for the highest-rated company that’s reasonably close to you if you need repairs/maintenance in the future. Peruse their website. Visit the Better Business Bureau and other websites to see what ratings they’ve earned. And read online customer reviews.

Any company you consider should have a solid reputation and be knowledgeable, experienced, and available to you when you need them. A salesperson should be eager to come to your home and spend time walking you through the pros and cons of different designs, the benefits of insulation (to keep your garage warm), and different mechanism options. They should offer you a free quote and multiple prices and design options. Ask them why they work with the manufacturers they do and what kind of warranties they offer.

A well-built and properly insulated garage door is a critical part of your home’s security and energy efficiency. Your salesperson should walk you through each choice’s safety and efficiency aspects without pressuring you to buy. Ask for customers you can call for referrals, particularly someone who’s had an issue the company resolved. Make sure any company you hire is fully licensed and insured. You’ll need to have some recourse if the job isn’t completed or doesn’t meet your standards and protected from liability if one of the company’s workers is injured while installing your door.

If a company doesn’t provide you with enough information or creates a sense of urgency to make an immediate decision, that should be a red flag. Make it clear you’re not prepared to make a decision or sign any paperwork the first time you meet with them. And beware of prices that seem too good to be true. They probably are. A new overhead garage door is an investment in your most expensive possession — your home. Do your homework and align yourself with the right company for the lifetime of your door.