From Their Family to Yours
It’s hard to throw a rock in DFW and not hit a dentist’s office. At least it seems that way. Yet, with so many stellar dental practices to choose from, many families drive past dozens of such offices to arrive at Campbell & Williams Family Dental in Highland Village. Whether they’re looking for basic oral upkeep, restorative dentistry, or cosmetic and aesthetic dental procedures, your neighbors from Weatherford, Celina, Fairview, Frisco, Denton, and elsewhere are making the trip to 2014 Justin Road to seek the services of Drs. Mark Williams and David Campbell. “We even have a patient who comes to us from Japan,” said Office Manager Jody Glenn.
Compassion for Dental Anxiety
One of the reasons for this fervent loyalty is the emphasis the Campbell & Williams team places on relieving the anxiety of their patients. Dr. Williams explained, “When a patient is nervous—even fearful—at the dentist, it’s usually coming from several places. There’s the fear of the unknown, as they’re there with their mouth open, unsure of what we’re going to find or need to do. There’s fear of the expense. ‘What is this going to cost me and can I afford it? How long is it going to take and can I get that time off work?’ And there’s often fear of pain, due to past experiences.”
Highly Personalized Care
The first thing the Campbell & Williams team seeks to do is identify where a patient’s anxiety is coming from. “Often just slowing things down and allowing them to express what they’re feeling helps,” Dr. Campbell said. “If they’ve had a bad experience in the past, we want them to have a chance to talk about it. Then we can assure them that, with advancements in dentistry, there’s no reason pain should be a part of any dental visit. We talk to them about our sedation options; nitrous oxide, oral sedation, even IV sedation, when necessary. Then we can discuss the financial end. Our staff is great with handling insurance. When insurance isn’t available, we have easy financing options.” There’s never a copay for routine cleaning and exams. And as care proceeds, the doctors and staff apprise patients of each step of a procedure, and offer them ample time to ask questions or express concerns.
Another way the Campbell & Williams team reduces anxiety for their family of patients is to offer the services they need under one roof, minimizing the need to be referred out. Whether they need an implant, wisdom teeth removal, a root canal, or a same-day crown, the team can handle it on-site. Campbell & Williams Family Dental even offers tooth straightening with Invisalign clear tooth aligners and complete mouth makeovers with state-of-the-art tooth whitening, crowns, tooth-colored fillings, and veneers.
And because not everyone can make it to the dentist during normal business hours, they’ve extended their appointment times from 7:00 a.m. to 7:00 p.m., making it easy to slip in before or after work. With their emphasis on proactive oral hygiene, routine cleaning and exams are available at a time that suits the patients, not just the staff.
And Drs. Williams and Campbell have a special rapport with their youngest patients. “They each have four kids and are just great with little ones,” Jody said. “They treat every patient like it’s their mother or sister or child. We hear people say all the time, ‘Wow, you’re done already. What was I worried about?’ Dental anxiety is very normal. More people have it than don’t. But we see patients all the time who let go of that anxiety, because of their experience at Campbell & Williams Family Dental.”
Find out more at (972) 317-3000 or CWFamilyDental.com.
“I’ve been coming here for many years and they’ve always been wonderful. Everyone in the office is friendly and helpful.” – Jerry R.
“I truly appreciate the way I’m treated and the professionalism that I receive as a patient.” – Mark A.
“Everyone was welcoming, accommodating, and informative. And I was able to see the doctor right on scheduled time slot.” – Sally W.
“I was impressed at everyone from the receptionist to the highly skilled doctor. I’ve never been disappointed with a visit to Campbell & Williams Family Dental.” – Bruce S.
2014 Justin Road
Highland Village, Texas 75077
By Meredith Knight
Photography by Amber Boykin Photography